Refund & Cancellation Policy

1. Cancellations

Customers can cancel their scheduled pickup any time before the confirmation call from the company or delivery partner, free of charge.
Cancellations will not be accepted after the confirmation call is made and the order is logged for processing.
Repeated last-minute cancellations may lead to temporary suspension of service to avoid operational disruption.

Refunds are only applicable under the following conditions:
- Payment was completed but pickup was not executed due to an issue from our end.
- A garment was lost or irreparably damaged, and Purple Dry is found responsible after an internal investigation.
All approved refunds will be processed within 7 working days via the original payment method.
No refunds will be issued for dissatisfaction due to missing special care instructions at the time of pickup, or for natural wear and fabric reactions.